Social responsibility is an ethical ideology or theory that an entity, be it an organization or individual, has an obligation to act to benefit society at large. This responsibility can be passive, by avoiding engaging in socially harmful acts, or active, by performing activities that directly advance social goals.

Archives For Aged Care

March 14, 2013

Clever Connections Telstra Case Study

Find below the link that shows Sundale ICT Clever Connections Telstra case study intact us for specifics on the technology we use.

For the full Study please see

For other postings from Sundale ICT team members and the solutions we have architected navigate to:

September 12, 2012

Aged Care – Microsoft AX Dynamics platform



I have create a new LinkedIn Group called – Aged Care – Microsoft AX / Dynamics platform. It is specifically targeting Aged Care in Australia using the Aptean / Peoplepoint XaptCare product.

Click on the following link to follow your user group or Contact me for further details and сплит-система в могилеве assistance

September 10, 2012

Microsoft Aged Care Webinar Schedule

Find below an updated Microsoft Aged Care Webinar Schedule. iCals are available at the bottom of the установка кондиционеров недорого в витебске post Feel free to contact me on my current experiences with Office 365 and Lync 2013 deployments within Aged Care



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August 17, 2012

The (App)le Method of Care Delivery

What is the value of mobile care delivery tools? Whether you use Apple or Android, the introduction of mobile apps has the potential to revolutionize delivery of services in the Aged Care industry. It may seem farfetched – after all, people have functioned for decades behind a desk and tied to a PC, but just stay with me.

Being an avid Instagramer (@leicroft), Gavin and I often exchange tips and tricks that we discover around iPhone photo capabilities. A few weekends ago I was researching some new apps to help enhance my iPhonography and stumbled upon 360 Panorama by Occipital. Available for iPhone and Android (Gingerbread or newer), 360 Panorama allows you to pan your phone’s camera over an area in a single pass. As you move, the camera captures the current field of vision. Once you stop panning, the app brilliantly stitches the frames together, constructing a full panoramic image.

So how does this relate to what we do in Aged Care? Think of something like environmental audits, arguably one of the most tedious tasks in any Aged Care facility. Imagine the process of documenting cracks in a footpath or cable management for a server rack. The process historically involved verbiage embedded in a report or static camera images with no reference point. Eg. “Crack in the footpath near garden”. “exposed cabling in rack.” Now, this is fine if your location has limited pathways or only one garden, or one server rack. Paper reports with words has the potential to create challenges for the person responsible for locating and correcting the elusive footpath crack near the garden or that stray cable.

Imagine the efficiency of using an app like 360 Panorama – of simply arriving on site with your mobile device, panning to capture the area to be audited and using it as a visual reference to complete the assessment. Combine this with the potential of accessing the audit tool directly from your iPhone or iPad, attaching the panorama you’ve just captured and you’d be set. A task that would have previously taken a couple of days is made significantly easier, faster and far more comprehensive by providing a full field of reference.

In this particular case, the face value of a mobile care delivery tool is $0.99, but the benefits of working smarter are бытовые кондиционеры в витебске countless

What apps have you used to simplify your work?


August 16, 2012

Lei Croft – Welcome new contributing blogger !

Greetings all,

I’m happy to announce that Lei Croft, will be doing some guest posts and contributions to the blog around technologies, social media and other innovations. Lei was heavily involved in various system deployments and is now walking the cold face with Aged Carers in the Quality, Risk and Safety field. She is seeing first hand how we go from the ICT engine room and frameworks to the ground куплю кондиционер в минске floor


Glad to have her on board.

August 1, 2012

Aged Care IT Survey

In case you weren’t on the mailing list,find the link to this year’s Aged Care IT survey.

I’ve included the original email for reference. The survey can be downloaded off my site here and sent back to

I would love to canvas opinion from those within the industry as I found the survey quite wanting. I contacted Margaret then Barry to discuss some of the issues around the survey and where I thought it was lacking.

Firstly, the email

An Important Message to all members (including CEOs, Financial and ICT Managers)

Aged Care IT Survey

LASA Q has been asked on a number of occasions to conduct a survey of ICT use, advice and support of Aged Care facilities, Community Care operations and Retirement Villages in Queensland.

We propose joining with a much bigger study being carried out across all industry sectors, but will aim to gather as much industry specific feedback as possible so that at a later date we can provide a report, case studies and information sessions to help our members.

Attached is a simple tick box survey (49 questions) that should only take 5-10 minutes of your time to complete and then return to  or fax to 07 3715 8166 by Friday 10 August 2012. Please note that no contact information will be given to anybody, so you will not receive spam because you filled in the survey.

Aged Care IT Survey


Barry Ashcroft

Deputy CEO

The Survey

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My comments:

Sent: Thursday, 26 July 2012 7:56 PM
To: Margaret West
Subject: Aged Care IT Survey

Good evening Margaret,

Please find attached the Aged Care IT Survey.

If I may offer some constructive feedback.

  1. It seems quite ironic that we do a IT survey about technology in a traditional word document instead of utilising the many online survey tools available today. In my opinion is creates a credibility issue.
  2. The question set seems targeted towards small business
  3. It would be good to see the question set incorporating  Virtualisation platforms, Virtualisation servers, Terminal services platforms, BYOD, Mobility platforms, IaaS, SaaS, PaaS, Social Media, Cloud computing, Training/Educational platforms, CDN, WAN optimisation, Data deduplication
  4. More questions around the CMS, Payroll, ERP systems
  5. Licensing models – ELA etc, and a breakdown on issues around Device CALs, etc.
  6. Details around managed services, outsourcing (onshore and offshore) and number of external contractors
  7. % of staff using technology daily – email, CRM, ERP, Clinical, Internet etc
  8. Data warehouses and Issues around data sovereignty
  9. Top 5 systems used in the organisation
  10. A generic question on the state of the nation around ICT and the Aged Care Industry



To LASAQ’s credit, I had a phone call within the hour from Barry. He explained his point of view and that they believe they would get more responses from a word document based survey.

For those interested, find links to last year’s Not-For-Profit e-business report


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Full Report:

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More Details about the reports can be located here–-australian-not-profit-e-business-report-2011

Please partake, in the survey and better still, I would like to know your opinion on the content of the монтаж кондиционеров в могилеве questions

April 20, 2012

Sundale ICT wins National Award


I’m proud to say that the Sundale ICT team was a National winner in the Australian Aged Care IT awards. The innovation, hard work and dedication of the team (Gavin Tomlins, Lance Knight, Jai Dametto, Lei Croft, Lani Maxfield, Verne Riley, Shaun Nichol, Jessica Franssen and Jesse Fletcher) resulted in us winning the Best Implementation of the Year 150 to 650 places.

The Sundale ICT team was Finalists in 3 categories, this was more than any other organisation in Australia. The finalist entries included details on our work on BCP/DR – Tsunami through a straw (the same that is being used as Riverbed as a case study), our eLearning framework and development with Moodle, and our deployment and organisational use of the Atlassian frameworks of JIRA, Crowd and Confluence.

I’m quite proud of the diverse and high skill level of our team, considering where we are located and the national and international recognition we have received in our innovative and working какой кондиционер лучше в витебске solutions

October 23, 2011

Sundale used as International Case Study – Lights, Camera,Action !


Sundale ICT again was literally in the spotlight with scenes reminiscent of the making of a Hollywood film..

Riverbed ( visited Sundale with their camera crew to record a video blog to highlight Sundale’s use of WAN optimisation in the implementation of a BCP/DR solution. Sundale pushes on average 12Tb a week across a 100Mbit link to provide business continuity to the Sundale organisation. This has enabled Sundale in disaster event recovery scenario to have a recovery time objective of less than hour. The maximum data loss is 15 minutes from a data entry perspective. During the disaster of the Queensland floods, Sundale systems were able to switch over via SRM without any data loss or downtime to the organisation. I’m quit proud of what the small team has achieved in implementing this solution. It has been an interesting experience dealing with the internationals like VMWare, Dell and Riverbed and Telstra. The mind boggles as to what other organisations as to the amount of drama and effort it took to pull this off. The team and the vendors are a lot wiser for the experience. Contact us if you would like to know установка кондиционеров недорого в могилеве more

The official blog page from Riverbed is here


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View Lance Knight’s LinkedIn profile here: