Social responsibility is an ethical ideology or theory that an entity, be it an organization or individual, has an obligation to act to benefit society at large. This responsibility can be passive, by avoiding engaging in socially harmful acts, or active, by performing activities that directly advance social goals.

Archives For Technology

March 14, 2013

Clever Connections Telstra Case Study

Find below the link that shows Sundale ICT Clever Connections Telstra case study intact us for specifics on the technology we use.

For the full Study please see

For other postings from Sundale ICT team members and the solutions we have architected navigate to:

August 17, 2012

The (App)le Method of Care Delivery

What is the value of mobile care delivery tools? Whether you use Apple or Android, the introduction of mobile apps has the potential to revolutionize delivery of services in the Aged Care industry. It may seem farfetched – after all, people have functioned for decades behind a desk and tied to a PC, but just stay with me.

Being an avid Instagramer (@leicroft), Gavin and I often exchange tips and tricks that we discover around iPhone photo capabilities. A few weekends ago I was researching some new apps to help enhance my iPhonography and stumbled upon 360 Panorama by Occipital. Available for iPhone and Android (Gingerbread or newer), 360 Panorama allows you to pan your phone’s camera over an area in a single pass. As you move, the camera captures the current field of vision. Once you stop panning, the app brilliantly stitches the frames together, constructing a full panoramic image.

So how does this relate to what we do in Aged Care? Think of something like environmental audits, arguably one of the most tedious tasks in any Aged Care facility. Imagine the process of documenting cracks in a footpath or cable management for a server rack. The process historically involved verbiage embedded in a report or static camera images with no reference point. Eg. “Crack in the footpath near garden”. “exposed cabling in rack.” Now, this is fine if your location has limited pathways or only one garden, or one server rack. Paper reports with words has the potential to create challenges for the person responsible for locating and correcting the elusive footpath crack near the garden or that stray cable.

Imagine the efficiency of using an app like 360 Panorama – of simply arriving on site with your mobile device, panning to capture the area to be audited and using it as a visual reference to complete the assessment. Combine this with the potential of accessing the audit tool directly from your iPhone or iPad, attaching the panorama you’ve just captured and you’d be set. A task that would have previously taken a couple of days is made significantly easier, faster and far more comprehensive by providing a full field of reference.

In this particular case, the face value of a mobile care delivery tool is $0.99, but the benefits of working smarter are бытовые кондиционеры в витебске countless

What apps have you used to simplify your work?


August 15, 2012

Software as a Service (SaaS) Checklist

Software as a Service (SaaS) is becoming a viable option for many organisations, offering benefits in terms of maximising output and providing control of cash flow and freeing up of internal resources.

Currently within my organisation we are actually actively using all 3 cloud technologies in multiple deployments for SaaS, PaaS and IaaS. eg. Lync, Office365, ZenDesk, TiPT, JIRA, Crowd, Confluence to name a few.

The following is a general overview of some of my findings with SaaS including a simplistic checklist for due diligence. Feel free to comment and provide feedback.

Firstly, my opinion:

Within the Australian Aged Care space, I do not believe that there are any Aged Care Industry software vendors, providing an end to end SaaS solution.

Vendors, feel free to put your hand up to challenge this statement.

Find the download link for the checklist if you don’t wish to read the entire post.

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Moving on….

My criteria, for an Aged Care Software Vendor to provide Software as a Service offering could be surmised by the following:

1. Subscription based, Affordable and all inclusive

Diverting from the traditional annual software and maintenance license agreement, SaaS is usually sold on a holistic subscription basis that includes upgrades, maintenance and a degree of customer support. SaaS subscription models usually operate on a monthly subscription basis and hence there are no large up-front costs.

2. Zero Infrastructure, Zero System Administrator

My definition for SaaS is that there is zero on site infrastructure, zero on-site administration and the underlying ICT infrastructure is handled by the SaaS vendor. CIOs, IT Managers, Users do not need to worry about hardware maintenance of hardware, operating system compatibilities, database versioning. The SaaS vendor takes care of all of this for the end-user, so the end-user doesn’t have to.

3, Seamless Software Application Upgrades

My view is that the SaaS provider manages the software release cycle inclusive of upgrades. The benefits should be obvious for any organisation or ICT department with the elimination of downloading, operating system patching and the potential for application cross продажа кондиционеров в могилеве termination Continue Reading…

August 14, 2012

The Case of the Cameroon Cat Scammer – Social hacking at its best


GavinTomlins Social hacking

Recipe for a Good Scam


– A Cameroon Social Hacker

– Some Cute Kittens

– An a emotive buyer aka my wife

Scam Overview

Everyone has heard of the Nigerians trying to scam the Elderly and the unsuspecting in Australia, trying to convince them to part with their hard earned cash. (this has been prevalent with the Elderly of recent in Queensland. Even to the case where the Nigerians phoned the Sundale ICT help desk within our Aged Care facility !) Well my wife, Natasha ( who is an educated lady and avid cat lover, almost fell victim to an elaborate social hacking scam.  Kevin Mitnick a noted hacker of his time, speaks nowadays of the human element and the threat of social engineering/hacking as being the next major threat. Read on

How the Scam Played Out

The scam that almost played out with Natasha came in the form of a cute kitten. Natasha a former cat breeder, was after a specific breed on the higher end of the cost spectrum up around the 1k mark. Being a thorough researcher, Natasha scoured the internet looking for a reputable breeder or the chance of possibly finding a cheaper option of the breed that she was searching for. Lo and behind, she seemed have struck gold on a website called Multiple breeders with a variety of offerings. Now to narrow the search and wouldn’t you know, a post matching what she is after. Fast forward, the kittens are located in Brisbane, only a 100km from where we live. We’re on a winner, or are we ?


Firstly, I would not classify as having wide spread recognition i.e. not in the same league as, trading or within the Australian classified space. Though, the add seemed genuine enough. Let the email traffic begin


Natasha, sends a general enquiry email to which our Scammer responds. Take note, of the personal touch, the caring attitude and what seems like a caring owner after the best interests of the интернет магазин кондиционеров в витебской области kittens