SOCIAL RESPONSIBILITY

Social responsibility is an ethical ideology or theory that an entity, be it an organization or individual, has an obligation to act to benefit society at large. This responsibility can be passive, by avoiding engaging in socially harmful acts, or active, by performing activities that directly advance social goals.

Archives For Vendor

March 14, 2013

Clever Connections Telstra Case Study

Find below the link that shows Sundale ICT Clever Connections Telstra case study intact us for specifics on the technology we use.

For the full Study please see http://telstra.com.au/business-enterprise/resources-insights/case-studies/sundale.xml

For other postings from Sundale ICT team members and the solutions we have architected navigate to:

http://lanceknight.com.au

http://jaidametto.com

September 12, 2012

Aged Care – Microsoft AX Dynamics platform

GavinTomlinsLinkedInAXGroup

 

I have create a new LinkedIn Group called – Aged Care – Microsoft AX / Dynamics platform. It is specifically targeting Aged Care in Australia using the Aptean / Peoplepoint XaptCare product.

Click on the following link to follow your user group http://www.linkedin.com/groups/Aged-Care-Microsoft-AX-Dynamics-4617979?gid=4617979&trk=hb_side_g or Contact me for further details and сплит-система в могилеве assistance

September 10, 2012

Microsoft Aged Care Webinar Schedule

Find below an updated Microsoft Aged Care Webinar Schedule. iCals are available at the bottom of the установка кондиционеров недорого в витебске post Feel free to contact me on my current experiences with Office 365 and Lync 2013 deployments within Aged Care

GavinTomlinsAgedCareWebinarSchedule

 

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August 15, 2012

Software as a Service (SaaS) Checklist

Software as a Service (SaaS) is becoming a viable option for many organisations, offering benefits in terms of maximising output and providing control of cash flow and freeing up of internal resources.

Currently within my organisation we are actually actively using all 3 cloud technologies in multiple deployments for SaaS, PaaS and IaaS. eg. Lync, Office365, ZenDesk, TiPT, JIRA, Crowd, Confluence to name a few.

The following is a general overview of some of my findings with SaaS including a simplistic checklist for due diligence. Feel free to comment and provide feedback.

Firstly, my opinion:

Within the Australian Aged Care space, I do not believe that there are any Aged Care Industry software vendors, providing an end to end SaaS solution.

Vendors, feel free to put your hand up to challenge this statement.

Find the download link for the checklist if you don’t wish to read the entire post.

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Moving on….

My criteria, for an Aged Care Software Vendor to provide Software as a Service offering could be surmised by the following:

1. Subscription based, Affordable and all inclusive

Diverting from the traditional annual software and maintenance license agreement, SaaS is usually sold on a holistic subscription basis that includes upgrades, maintenance and a degree of customer support. SaaS subscription models usually operate on a monthly subscription basis and hence there are no large up-front costs.

2. Zero Infrastructure, Zero System Administrator

My definition for SaaS is that there is zero on site infrastructure, zero on-site administration and the underlying ICT infrastructure is handled by the SaaS vendor. CIOs, IT Managers, Users do not need to worry about hardware maintenance of hardware, operating system compatibilities, database versioning. The SaaS vendor takes care of all of this for the end-user, so the end-user doesn’t have to.

3, Seamless Software Application Upgrades

My view is that the SaaS provider manages the software release cycle inclusive of upgrades. The benefits should be obvious for any organisation or ICT department with the elimination of downloading, operating system patching and the potential for application cross продажа кондиционеров в могилеве termination Continue Reading…

August 3, 2012

Sundale ICT – Jai Dametto – Helping the next generation

JaiBW

Sundale’s mission statement is 

We exist

To Care

To Grow

To Support 

Our Community

This week our extremely talented Jai Dametto, visited the local TAFE to give staff an overview of the industry. These engagements aptly named are called Industry Expert Engagements and it allows the staff to ensure that the materials that they are teaching their students within the industry. Jai utilised his knowledge from working with Sundale ICT and the other large organisations he has worked for to provide the students with key insights into the current desires and demands within the IT Industry. Jai explained the current infrastructure demands of an Aged Care organisation such as Sundale and the future direction the Sundale ICT will be taking systems, technology and assistive technology for Aged Care.

The TAFE staff made comment that the engagement was a huge success, stating the knowledge and insights of the Sundale ICT team member covered multiple levels from both business/industry and technical perspectives. Such was the success they have already requested to book Jai again for next year and to give an updated presentation on Sundale’s migration to cloud computing and updates on Sundale’s virtualisation. The TAFE also requested Jai’s assistance with the current materials and assessment to ensure that the students produced works would meet those expected within the industry. Once again I’m proud and are grateful for the skill level of the members of the Sundale ICT team.

“Jai demonstrated an in-depth knowledge and practical experience of the ICT industry direction and I found this very helpful in gauging our own emphasis in the courses we run at SCIT. Thanks Jai.” – Albert Lebbink, Leading Vocational Teacher in ICT

Truly and exceptional bunch!

View Jai Dametto’s LinkedIn Profile here http://au.linkedin.com/in/jaidametto

April 20, 2012

Sundale ICT wins National Award

GavinTomlinsITAC2012Collage

I’m proud to say that the Sundale ICT team was a National winner in the Australian Aged Care IT awards. The innovation, hard work and dedication of the team (Gavin Tomlins, Lance Knight, Jai Dametto, Lei Croft, Lani Maxfield, Verne Riley, Shaun Nichol, Jessica Franssen and Jesse Fletcher) resulted in us winning the Best Implementation of the Year 150 to 650 places.

The Sundale ICT team was Finalists in 3 categories, this was more than any other organisation in Australia. The finalist entries included details on our work on BCP/DR – Tsunami through a straw (the same that is being used as Riverbed as a case study), our eLearning framework and development with Moodle, and our deployment and organisational use of the Atlassian frameworks of JIRA, Crowd and Confluence.

I’m quite proud of the diverse and high skill level of our team, considering where we are located and the national and international recognition we have received in our innovative and working какой кондиционер лучше в витебске solutions

October 23, 2011

Sundale used as International Case Study – Lights, Camera,Action !

LanceKnightSundaleBW

Sundale ICT again was literally in the spotlight with scenes reminiscent of the making of a Hollywood film..

Riverbed (www.riverbed.com) visited Sundale with their camera crew to record a video blog to highlight Sundale’s use of WAN optimisation in the implementation of a BCP/DR solution. Sundale pushes on average 12Tb a week across a 100Mbit link to provide business continuity to the Sundale organisation. This has enabled Sundale in disaster event recovery scenario to have a recovery time objective of less than hour. The maximum data loss is 15 minutes from a data entry perspective. During the disaster of the Queensland floods, Sundale systems were able to switch over via SRM without any data loss or downtime to the organisation. I’m quit proud of what the small team has achieved in implementing this solution. It has been an interesting experience dealing with the internationals like VMWare, Dell and Riverbed and Telstra. The mind boggles as to what other organisations as to the amount of drama and effort it took to pull this off. The team and the vendors are a lot wiser for the experience. Contact us if you would like to know установка кондиционеров недорого в могилеве more

The official blog page from Riverbed is here http://blog.riverbed.com/2011/10/riverbed-in-the-land-down-under.html

Youtube http://www.youtube.com/watch?v=YnQscPSfHs8

Google Search URL : http://tinyurl.com/cfnn6ek

View Lance Knight’s LinkedIn profile here: http://www.linkedin.com/in/lancewilliamknight

 

 

July 31, 2011

Vendor Professional Services – Due Diligence and pre-requisites

This is a courtesy notice to vendors providing services to Sundale.

The Sundale ICT group will be adjusting their work practices to be able to better demonstrate evidence based Vendor implementation of services.

Secondly, the Sundale ICT will be including penalty clauses and actively pursuing service credit for non performance of vendor services in Sundale/Vendor agreements.

The following is a list of possible pre-requisites for scopes of work, configuration and installations. Sundale will incur the burden of maintaining registers of Vendors representatives and their skill sets..

In relation to Sundale, future scopes of work, configurations, installation or upgrades of systems, Sundale/Vendor agreements will incorporate some or all of the following:

  • Sundale will be supplied with Vendors employee’s Curriculum Vitae/professional qualifications/certificates/police check performing the task
  • For Software Systems: Installation and configurations will be recorded via Screencast technology
  • For Software Systems: Sundale will be supplied with the date of the last installation/the number of installations/configuration and version as performed by the vendor employee
  • For physical and electrical maintenance: On completions of work, photographs and electronic documentation of work performed will be supplied to Sundale via PDF
  • Sundale will be including a penalty/credit clause for what is deemed unreasonable time accessing Google/Web/Forums for installation/configuration solutions. Sundale’s Vendor service charge shall be reduced pro rata by an agreed hourly rate e.g. Daily cost divided by 8hrs i.e. $200 per hour credit between Sundale and the Vendor. The time allocation deemed reasonable would be 30 mins out of 480 mins of daily labour. This is open to negotiation on a case by case basis.
  • Sundale will be including a penalty/credit clause for interruption to services for incorrect installation, upgrades or configuration of systems
  • Sundale will be seeking signed time and work logs of Vendor employees of works performed before leaving Sundale premises. (Sundale will counter sign)
  • Sundale will be seeking trade references on similar scopes of works being performed

Please be aware, information collated from Vendor service implementations may be used by Sundale as substantiating evidence for resident or client enquiries, auditors or a accreditation agency.

 

If you have any queries, please do not hesitate to contact me.

Regards

Gavin

July 31, 2011

Professional Services… Do we get what we pay for ?

This week has been a week of frustration.

I’m trying to ascertain whether vendors within the Aged Care space treat providers with contempt. I know this is a generalisation however the number of quality operators that I’m coming across is definitely in the minority.

I do not have an issue of paying a premium as long as I receive a quality professional service.

When I engage professional services I have a few expectations

  • You will be a subject matter expert on your area of expertise
  • You will deliver a quality solution
  • You will be able to demonstrate what you have done

Apparently one of my “Gavinisms” is that “I know enough to be dangerous”.

On speaking to a number of consultants that are not keeping abreast of emerging trends or that their knowledge bank is shallow. Many consultants are constantly referring to google to search for answers.

Find below, the email I sent out to vendors. I wish to in some shape of form make this a mandatory requirement within the industry and hope to present and have a number of organisations adopt a similar philosophy to ensure compliance in delivery of solutions across the industry.

Vendors, consultants you are their to provide solutions that work for the business and complement ICT departments. Currently in my world this does not happen.
The сколько стоит кондиционер в могилеве Email..