Social responsibility is an ethical ideology or theory that an entity, be it an organization or individual, has an obligation to act to benefit society at large. This responsibility can be passive, by avoiding engaging in socially harmful acts, or active, by performing activities that directly advance social goals.

Archives For agedcare

September 12, 2012

Aged Care – Microsoft AX Dynamics platform



I have create a new LinkedIn Group called – Aged Care – Microsoft AX / Dynamics platform. It is specifically targeting Aged Care in Australia using the Aptean / Peoplepoint XaptCare product.

Click on the following link to follow your user group or Contact me for further details and сплит-система в могилеве assistance

September 10, 2012

Microsoft Aged Care Webinar Schedule

Find below an updated Microsoft Aged Care Webinar Schedule. iCals are available at the bottom of the установка кондиционеров недорого в витебске post Feel free to contact me on my current experiences with Office 365 and Lync 2013 deployments within Aged Care



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September 6, 2012

National Peoplepoint Forum – A case for Aged Care consumer and industry advocacy


Advocacy, if ever there were a case for consumer and industry advocacy and surely would have to be around the XaptCare or Peoplepoint product.


I am currently attending the inaugural Peoplepoint National Forum. For those within the Australian Aged Care Industry they would be aware of the tipsy turvy ride of Xaptcare under the Eclipse, Peoplepoint, CDC and now Aptean banner.

Within the room there are 29 Representatives from 21 Organisations all seeking the holy grail of 1 electronic health record across the continuum of care. To Peoplepoint’s credit they listened to their customer base and initiated state user groups. The sentiment amongst the group is that Peoplepoint have not delivered a value added product (disclaimer: there is a survey circulating to substantiate this).

There are number of organisations that are sitting on the fence and deciding whether to exit the product or whether to stay. A key decider will be how Peoplepoint/Aptean presents their vision of the future plus address the issues of the past.

Key items from the users groups to be addressed can be surmised as:

  1. 2012 AX licensing move to named licensing. Massive cost implications Need resolution of this issue or face the potential for many companies to move away from the product. Need strong direction from PeoplePoint as to resolution of this issue
  2. Capability and Viability of PeoplePoint as a product/company. Need demonstration of commitment to the product and user base by increased number of “skilled” developers and support staff. What is the current resourcing situation.
  3. Lack of industry experts within PeoplePoint or visibility of engagement with industry experts Need list of industry experts who are engaged in product development. Need engagement with user group experts on product development.
  4. Ongoing bugs and issues Demonstration of how these are being addressed. Many spanning years and multiple releases.
  5. Roadshow strategic vision and roadmap vs demonstrated achievements
  6. Lack of customer engagement

Peoplepoint has a challenge in front of them on how to win over organisations. Indeed, a hurdle they seemingly have to overcome is their perceived inability to listen to their customers.

There is one benefit coming from this forum is that we now have a number of organisations united.

As part of the National user group forum it was suggested that the user base construct a forum to help each other and Peoplepoint.

Please contact me if  you wish a copy of the surrey, being connected to a user group or to be added to the mailing кондиционеры инверторные купить в минске list

Links that may be of interest:

Peoplepoint Software website

Aptean Software website

Peoplepoint Survey – National User group

Gavin Tomlins Aptean Logo



August 17, 2012

The (App)le Method of Care Delivery

What is the value of mobile care delivery tools? Whether you use Apple or Android, the introduction of mobile apps has the potential to revolutionize delivery of services in the Aged Care industry. It may seem farfetched – after all, people have functioned for decades behind a desk and tied to a PC, but just stay with me.

Being an avid Instagramer (@leicroft), Gavin and I often exchange tips and tricks that we discover around iPhone photo capabilities. A few weekends ago I was researching some new apps to help enhance my iPhonography and stumbled upon 360 Panorama by Occipital. Available for iPhone and Android (Gingerbread or newer), 360 Panorama allows you to pan your phone’s camera over an area in a single pass. As you move, the camera captures the current field of vision. Once you stop panning, the app brilliantly stitches the frames together, constructing a full panoramic image.

So how does this relate to what we do in Aged Care? Think of something like environmental audits, arguably one of the most tedious tasks in any Aged Care facility. Imagine the process of documenting cracks in a footpath or cable management for a server rack. The process historically involved verbiage embedded in a report or static camera images with no reference point. Eg. “Crack in the footpath near garden”. “exposed cabling in rack.” Now, this is fine if your location has limited pathways or only one garden, or one server rack. Paper reports with words has the potential to create challenges for the person responsible for locating and correcting the elusive footpath crack near the garden or that stray cable.

Imagine the efficiency of using an app like 360 Panorama – of simply arriving on site with your mobile device, panning to capture the area to be audited and using it as a visual reference to complete the assessment. Combine this with the potential of accessing the audit tool directly from your iPhone or iPad, attaching the panorama you’ve just captured and you’d be set. A task that would have previously taken a couple of days is made significantly easier, faster and far more comprehensive by providing a full field of reference.

In this particular case, the face value of a mobile care delivery tool is $0.99, but the benefits of working smarter are бытовые кондиционеры в витебске countless

What apps have you used to simplify your work?


August 15, 2012

Software as a Service (SaaS) Checklist

Software as a Service (SaaS) is becoming a viable option for many organisations, offering benefits in terms of maximising output and providing control of cash flow and freeing up of internal resources.

Currently within my organisation we are actually actively using all 3 cloud technologies in multiple deployments for SaaS, PaaS and IaaS. eg. Lync, Office365, ZenDesk, TiPT, JIRA, Crowd, Confluence to name a few.

The following is a general overview of some of my findings with SaaS including a simplistic checklist for due diligence. Feel free to comment and provide feedback.

Firstly, my opinion:

Within the Australian Aged Care space, I do not believe that there are any Aged Care Industry software vendors, providing an end to end SaaS solution.

Vendors, feel free to put your hand up to challenge this statement.

Find the download link for the checklist if you don’t wish to read the entire post.

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Moving on….

My criteria, for an Aged Care Software Vendor to provide Software as a Service offering could be surmised by the following:

1. Subscription based, Affordable and all inclusive

Diverting from the traditional annual software and maintenance license agreement, SaaS is usually sold on a holistic subscription basis that includes upgrades, maintenance and a degree of customer support. SaaS subscription models usually operate on a monthly subscription basis and hence there are no large up-front costs.

2. Zero Infrastructure, Zero System Administrator

My definition for SaaS is that there is zero on site infrastructure, zero on-site administration and the underlying ICT infrastructure is handled by the SaaS vendor. CIOs, IT Managers, Users do not need to worry about hardware maintenance of hardware, operating system compatibilities, database versioning. The SaaS vendor takes care of all of this for the end-user, so the end-user doesn’t have to.

3, Seamless Software Application Upgrades

My view is that the SaaS provider manages the software release cycle inclusive of upgrades. The benefits should be obvious for any organisation or ICT department with the elimination of downloading, operating system patching and the potential for application cross продажа кондиционеров в могилеве termination Continue Reading…

August 14, 2012

The Case of the Cameroon Cat Scammer – Social hacking at its best


GavinTomlins Social hacking

Recipe for a Good Scam


– A Cameroon Social Hacker

– Some Cute Kittens

– An a emotive buyer aka my wife

Scam Overview

Everyone has heard of the Nigerians trying to scam the Elderly and the unsuspecting in Australia, trying to convince them to part with their hard earned cash. (this has been prevalent with the Elderly of recent in Queensland. Even to the case where the Nigerians phoned the Sundale ICT help desk within our Aged Care facility !) Well my wife, Natasha ( who is an educated lady and avid cat lover, almost fell victim to an elaborate social hacking scam.  Kevin Mitnick a noted hacker of his time, speaks nowadays of the human element and the threat of social engineering/hacking as being the next major threat. Read on

How the Scam Played Out

The scam that almost played out with Natasha came in the form of a cute kitten. Natasha a former cat breeder, was after a specific breed on the higher end of the cost spectrum up around the 1k mark. Being a thorough researcher, Natasha scoured the internet looking for a reputable breeder or the chance of possibly finding a cheaper option of the breed that she was searching for. Lo and behind, she seemed have struck gold on a website called Multiple breeders with a variety of offerings. Now to narrow the search and wouldn’t you know, a post matching what she is after. Fast forward, the kittens are located in Brisbane, only a 100km from where we live. We’re on a winner, or are we ?


Firstly, I would not classify as having wide spread recognition i.e. not in the same league as, trading or within the Australian classified space. Though, the add seemed genuine enough. Let the email traffic begin


Natasha, sends a general enquiry email to which our Scammer responds. Take note, of the personal touch, the caring attitude and what seems like a caring owner after the best interests of the интернет магазин кондиционеров в витебской области kittens


October 23, 2011

Sundale used as International Case Study – Lights, Camera,Action !


Sundale ICT again was literally in the spotlight with scenes reminiscent of the making of a Hollywood film..

Riverbed ( visited Sundale with their camera crew to record a video blog to highlight Sundale’s use of WAN optimisation in the implementation of a BCP/DR solution. Sundale pushes on average 12Tb a week across a 100Mbit link to provide business continuity to the Sundale organisation. This has enabled Sundale in disaster event recovery scenario to have a recovery time objective of less than hour. The maximum data loss is 15 minutes from a data entry perspective. During the disaster of the Queensland floods, Sundale systems were able to switch over via SRM without any data loss or downtime to the organisation. I’m quit proud of what the small team has achieved in implementing this solution. It has been an interesting experience dealing with the internationals like VMWare, Dell and Riverbed and Telstra. The mind boggles as to what other organisations as to the amount of drama and effort it took to pull this off. The team and the vendors are a lot wiser for the experience. Contact us if you would like to know установка кондиционеров недорого в могилеве more

The official blog page from Riverbed is here


Google Search URL :

View Lance Knight’s LinkedIn profile here:



July 31, 2011

Vendor Professional Services – Due Diligence and pre-requisites

This is a courtesy notice to vendors providing services to Sundale.

The Sundale ICT group will be adjusting their work practices to be able to better demonstrate evidence based Vendor implementation of services.

Secondly, the Sundale ICT will be including penalty clauses and actively pursuing service credit for non performance of vendor services in Sundale/Vendor agreements.

The following is a list of possible pre-requisites for scopes of work, configuration and installations. Sundale will incur the burden of maintaining registers of Vendors representatives and their skill sets..

In relation to Sundale, future scopes of work, configurations, installation or upgrades of systems, Sundale/Vendor agreements will incorporate some or all of the following:

  • Sundale will be supplied with Vendors employee’s Curriculum Vitae/professional qualifications/certificates/police check performing the task
  • For Software Systems: Installation and configurations will be recorded via Screencast technology
  • For Software Systems: Sundale will be supplied with the date of the last installation/the number of installations/configuration and version as performed by the vendor employee
  • For physical and electrical maintenance: On completions of work, photographs and electronic documentation of work performed will be supplied to Sundale via PDF
  • Sundale will be including a penalty/credit clause for what is deemed unreasonable time accessing Google/Web/Forums for installation/configuration solutions. Sundale’s Vendor service charge shall be reduced pro rata by an agreed hourly rate e.g. Daily cost divided by 8hrs i.e. $200 per hour credit between Sundale and the Vendor. The time allocation deemed reasonable would be 30 mins out of 480 mins of daily labour. This is open to negotiation on a case by case basis.
  • Sundale will be including a penalty/credit clause for interruption to services for incorrect installation, upgrades or configuration of systems
  • Sundale will be seeking signed time and work logs of Vendor employees of works performed before leaving Sundale premises. (Sundale will counter sign)
  • Sundale will be seeking trade references on similar scopes of works being performed

Please be aware, information collated from Vendor service implementations may be used by Sundale as substantiating evidence for resident or client enquiries, auditors or a accreditation agency.


If you have any queries, please do not hesitate to contact me.