SOCIAL RESPONSIBILITY

Social responsibility is an ethical ideology or theory that an entity, be it an organization or individual, has an obligation to act to benefit society at large. This responsibility can be passive, by avoiding engaging in socially harmful acts, or active, by performing activities that directly advance social goals.

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August 15, 2012

Software as a Service (SaaS) Checklist

Software as a Service (SaaS) is becoming a viable option for many organisations, offering benefits in terms of maximising output and providing control of cash flow and freeing up of internal resources.

Currently within my organisation we are actually actively using all 3 cloud technologies in multiple deployments for SaaS, PaaS and IaaS. eg. Lync, Office365, ZenDesk, TiPT, JIRA, Crowd, Confluence to name a few.

The following is a general overview of some of my findings with SaaS including a simplistic checklist for due diligence. Feel free to comment and provide feedback.

Firstly, my opinion:

Within the Australian Aged Care space, I do not believe that there are any Aged Care Industry software vendors, providing an end to end SaaS solution.

Vendors, feel free to put your hand up to challenge this statement.

Find the download link for the checklist if you don’t wish to read the entire post.

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Moving on….

My criteria, for an Aged Care Software Vendor to provide Software as a Service offering could be surmised by the following:

1. Subscription based, Affordable and all inclusive

Diverting from the traditional annual software and maintenance license agreement, SaaS is usually sold on a holistic subscription basis that includes upgrades, maintenance and a degree of customer support. SaaS subscription models usually operate on a monthly subscription basis and hence there are no large up-front costs.

2. Zero Infrastructure, Zero System Administrator

My definition for SaaS is that there is zero on site infrastructure, zero on-site administration and the underlying ICT infrastructure is handled by the SaaS vendor. CIOs, IT Managers, Users do not need to worry about hardware maintenance of hardware, operating system compatibilities, database versioning. The SaaS vendor takes care of all of this for the end-user, so the end-user doesn’t have to.

3, Seamless Software Application Upgrades

My view is that the SaaS provider manages the software release cycle inclusive of upgrades. The benefits should be obvious for any organisation or ICT department with the elimination of downloading, operating system patching and the potential for application cross продажа кондиционеров в могилеве termination Continue Reading…

July 31, 2011

Vendor Professional Services – Due Diligence and pre-requisites

This is a courtesy notice to vendors providing services to Sundale.

The Sundale ICT group will be adjusting their work practices to be able to better demonstrate evidence based Vendor implementation of services.

Secondly, the Sundale ICT will be including penalty clauses and actively pursuing service credit for non performance of vendor services in Sundale/Vendor agreements.

The following is a list of possible pre-requisites for scopes of work, configuration and installations. Sundale will incur the burden of maintaining registers of Vendors representatives and their skill sets..

In relation to Sundale, future scopes of work, configurations, installation or upgrades of systems, Sundale/Vendor agreements will incorporate some or all of the following:

  • Sundale will be supplied with Vendors employee’s Curriculum Vitae/professional qualifications/certificates/police check performing the task
  • For Software Systems: Installation and configurations will be recorded via Screencast technology
  • For Software Systems: Sundale will be supplied with the date of the last installation/the number of installations/configuration and version as performed by the vendor employee
  • For physical and electrical maintenance: On completions of work, photographs and electronic documentation of work performed will be supplied to Sundale via PDF
  • Sundale will be including a penalty/credit clause for what is deemed unreasonable time accessing Google/Web/Forums for installation/configuration solutions. Sundale’s Vendor service charge shall be reduced pro rata by an agreed hourly rate e.g. Daily cost divided by 8hrs i.e. $200 per hour credit between Sundale and the Vendor. The time allocation deemed reasonable would be 30 mins out of 480 mins of daily labour. This is open to negotiation on a case by case basis.
  • Sundale will be including a penalty/credit clause for interruption to services for incorrect installation, upgrades or configuration of systems
  • Sundale will be seeking signed time and work logs of Vendor employees of works performed before leaving Sundale premises. (Sundale will counter sign)
  • Sundale will be seeking trade references on similar scopes of works being performed

Please be aware, information collated from Vendor service implementations may be used by Sundale as substantiating evidence for resident or client enquiries, auditors or a accreditation agency.

 

If you have any queries, please do not hesitate to contact me.

Regards

Gavin